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Refunds Policy
Refund conditions
Return period
If you wish to return the product and apply for a refund, you must submit a refund request within 3 days of receiving the product. Products that are returned more than 3 days ago will not be eligible for refund or exchange services.
Return product requirements
All returned products must meet the following conditions:
The product has not been used, damaged or contaminated, and the packaging is intact.
The product should keep the original packaging, accessories and tags, and all gifts must be returned together.
Electronic products must be intact, unopened, and unactivated.
Refund reasons
We only accept refund applications in the following cases:
The received product does not match the order.
The product has quality problems or is damaged.
Unused products are returned for personal reasons.
Refund process
Submit a refund application
If you meet the refund conditions, you can submit a refund application in the following ways:
Send an email to us with your purchased product information and refund reason.
Or contact us through our customer service hotline and we will guide you to complete the refund application.
Return confirmation and processing
Once we receive your refund request and confirm that you meet the refund conditions, we will provide you with the return address and return method. Please ensure that the goods are properly packaged when returning to avoid damage.
When returning goods, you are responsible for the return shipping costs (unless there is a quality problem with the goods or we shipped them incorrectly).
Refund review
Once we receive the returned goods, we will review them. After the review is passed, the refund will be returned to you in the original payment method. Usually, it takes 3-5 working days to process the refund, and the specific time may vary depending on the payment channel.
Notes
Freight issues: If the return is due to product quality problems or we shipped them incorrectly, you do not need to pay the return shipping fee; if the return is due to personal reasons, the return shipping fee will be borne by you.
Refund method: The refund will be refunded in the original payment method. Please note that some payment channels may take longer to complete the refund processing.
Partial refund: If the goods are partially damaged or have other problems, we may provide a partial refund or replacement goods based on the actual situation.
Return period
If you wish to return the product and apply for a refund, you must submit a refund request within 3 days of receiving the product. Products that are returned more than 3 days ago will not be eligible for refund or exchange services.
Return product requirements
All returned products must meet the following conditions:
The product has not been used, damaged or contaminated, and the packaging is intact.
The product should keep the original packaging, accessories and tags, and all gifts must be returned together.
Electronic products must be intact, unopened, and unactivated.
Refund reasons
We only accept refund applications in the following cases:
The received product does not match the order.
The product has quality problems or is damaged.
Unused products are returned for personal reasons.
Refund process
Submit a refund application
If you meet the refund conditions, you can submit a refund application in the following ways:
Send an email to us with your purchased product information and refund reason.
Or contact us through our customer service hotline and we will guide you to complete the refund application.
Return confirmation and processing
Once we receive your refund request and confirm that you meet the refund conditions, we will provide you with the return address and return method. Please ensure that the goods are properly packaged when returning to avoid damage.
When returning goods, you are responsible for the return shipping costs (unless there is a quality problem with the goods or we shipped them incorrectly).
Refund review
Once we receive the returned goods, we will review them. After the review is passed, the refund will be returned to you in the original payment method. Usually, it takes 3-5 working days to process the refund, and the specific time may vary depending on the payment channel.
Notes
Freight issues: If the return is due to product quality problems or we shipped them incorrectly, you do not need to pay the return shipping fee; if the return is due to personal reasons, the return shipping fee will be borne by you.
Refund method: The refund will be refunded in the original payment method. Please note that some payment channels may take longer to complete the refund processing.
Partial refund: If the goods are partially damaged or have other problems, we may provide a partial refund or replacement goods based on the actual situation.